If you have any problems or doubts, please feel free to contact our customer service email support@lkenail.com

Only ship to United States (excl. 1.American Samoa 2.Guam 3.Northern Mariana Islands 4.Puerto Rico 5.U.S. Virgin Islands 6.Hawaii 7.Alaska)
PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees.

Please be sure to check with your local post office to find out the fees before placing an order.

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@lkenail.com. All you need to do is send us an email with the subject line "CANCEL".

In rare cases, you have not received the products for more than 10 days. Please contact support@lkenail.com and we will deal with it immediately.

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@lkenail.com. If the address is wrong, we can correct this within 24 hours.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lkenail.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 12-36 business hours.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lkenail.com

1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
   
2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
   
3. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
   
4. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
   
5. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

After drying with our UV light, the nail polish will dry in about 3 minutes.

Of course, although our nail polish is acrylic gel and requires the use of our commercial UV lamp to dry perfectly, our matching nail polish lamp will dry nail polish of other materials as well.

Our nail polish can last 7-10 days after the end of drying, which means that a single use can maintain 10 days of beauty.

Wrinkled or bubbled gel polish happens because:

(1).The polish is likely to be too thick and this thickness prevents the UV light from completely curing the gel polish at the lower layer.

(2).You did an inadequate nail surface preparation.

Before applying gel polish on nails, proper nail surface preparation has to be done.(Do buff the tip or free edge of the nails to remove any burs.Clean the nail surface with alcohol and apply bonder/dehydrator.)

(3).Old or inadequate UV lamps will not cure gel polish properly. We recommend thin coats, and to fully cure the gel under the lamp based on the wattage and strength of the bulbs. Every lamp is different but we recommend to cure the LED minimum of 60 seconds UV 2 minutes.

• PLEASE NOTE: White and black gel polishes tend to wrinkle or bubble more than any other shades. Most lights will reflect away from the white color so if white gel polish is too thick, as the top layer cures, this cured layer will prevent light from coming through and there will not be enough light energy to go cure the lower layer. On the contrary, lights will be absorbed by the black gel polish and after the top layer cures, it will also prevent sufficient light to go deeper to cure the lower layer. Make sure you only apply thin coats when using white or black gel polish. You can always add one more layer if the shade is not what you like yet. The time it takes to apply one more coat is much less than the time it takes to remove the polish and it back again.
  

Step 1: Lightly buff off the shine from the top of nails using a nail buffer.
Step 2: Soak a cotton ball or pad with nail gel remover and place on top of each nail.
Step 3: Wrap the nail with aluminum foil or any nail wrap to secure and allow the remover to soak.
Step 4: Soak for a minimum of 15 minutes.
Step 5: Remove cotton and foils one at a time and gently push off gel using a removal wand. Gel should come off easily without much effort. If necessary, re-saturate cotton and rewrap fingers and soak for 5 more minutes.
Step 6: Lightly buff nails again and apply cuticle oil to hydrate and strengthen.

Method 1: Acetone-Free

Items that you need to prepare: A nail cutter, An e-nail file or a file with small grit ( from 120 to 150), A 180 grit nail file, Two buffing cubes ( one for smoothing out the nail surface, the other for polishing it; a professional buffing cube can have both the two functions, each on one side: smoothing and polishing), Cuticle oil(If you have.)

Step 1:Cutting any extra nail length with a nail cutter. To make it easier to work with your nails later on, you had better remove any extra length. If you wish to keep the length of your natural nails, then only trim out the polygel extensions.
Step 2:Gently rubbing the polygel layer away Use the e-file or the 120 grit nail file to remove most of the polygel from your nails, moving from the cuticle to the tip of the nails. When using the e-nail file, you need to be careful not to take off the top layers of natural nails. Remember to set the e-file at low speed. It is fine to leave some polygel on your nails.We will take care of it in the next step.
Step 3:Remove the remaining polygel. Once you have finished with the e-nail file/120 grit file, use the 180 grit file to gently buff off the remaining layers of polygel. Keep in mind that at this step, you need to be very patient and careful, don’t rub too hard, otherwise, your natural nails will get damaged.
Step 4:Smooth out and polish the nail surface with buffing cubes. Filing off the polygel outlay will inevitably cause some scratches and imperfections in the nail surfaces. Use a soft buffing cube to smooth out all the scratches and imperfections.
Step 5:Hydrating the cuticles. Applying some cuticle oil to your nails to add some moisture back to your natural nails. Gently buffing the nails.
Method 2: Wrapping

Items that you need to prepare: A cuticle pusher, A nail file, Cotton balls, Aluminum foil sheets cut into pieces, Acetone

Step 1:Cutting any extra nail length with a nail cutter.
Step 2:Buff the top layers of polygel outlay. First, you need to break the seal at the tip of our fingers. If you have cut off the polygel extension, then you already did that. Use the buffing cube to make the polygel buffy and cloudy so it will get removed more easily when reacting with acetone.
Step 3:Divide cotton balls into pieces that are big enough to cover your nails. Saturating them with acetone
Step 4:Foil wrapping. Cover the surface of your nails with cotton pieces soaked with acetone. Use Aluminum foil pieces to wrap up the top of the finger. The less air you let inside, the quicker the polygel gets loosened. (*Wait for the acetone to do its job for 10-12 minutes.)
Step 5:Peeling off the polygel. After 10 minutes, unfold the aluminum foils. At this time, the polygel kind of peeled off itself. Use the cuticle pusher to gently scrape off the remaining polygel, moving from the cuticle part to the tip.
Step 6:Smooth and polish the nail by buffing.

The main difference between gel polish and normal air-dry nail polish is the length of wear and it’s high gloss shine finish. When applied correctly, gel nail polish can last up to two weeks without chipping. Another big difference is the drying time. Because the gel polish needs a LED lamp to cure, it dries much more quickly, so you can go about your life right away, without worrying about smudging.

It is normal for gel polish to be slightly thick when exposed to low temperatures. If you think the gel is too thick, we recommend placing the entire bottle of gel polish (tightly sealed) into a cup of warm water for about a minute. The gel will become thinner due to the heat!

"Prolonged use of gel manis and acrylics dehydrates your nails, making them dry, brittle, and fragile," says manicurist Jin Soon Choi, founder of JINSoon nail polish and salons. A cuticle oil and a safe ingredient nail product is your BFF for imparting deep hydration and keeping your nail solid.

LKEnail gel polish and all other products are FREE of: Formaldehyde, Dibutyl Phthalate, Toluene, Parabens, Sulfates, Camphor, Triphenyl Phosphate, Xylene and Ethyl Tosylamide.